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Remote and Chat Terms of Technical Services/Privacy Statement
1. Residential remote technical support service sessions last 30 minutes with a 30 minute maximum session duration and billed/serviced thereafter in 30 minute increments ONLY. Small business remote services are applied at a different rate.
2. We reserve the right to change any non-contract service rates prior to any services purchase.
3. All services/sales are final. There are no rebates or refunds under any circumstances. Abusive or hostile customers support sessions will be terminated immediately and any payments will be forfeited.
4. All PayPal transactions are final upon payment confirmation to your technician. By completing the PayPal transaction, the customer is also agreeing to the 'Terms of Services' as set forth on this website and in this section labeled 'Terms of Services'.
5. Any false or fraudulent payment claims made on paid tech support online transactions, will be charged twice the original support session charge upon our payment gateway partners verification that such claims are unsubstantiated and inaccurate.
6. No information in association with remote support sessions is shared with any outside source or company unless a billing discrepancy arises. In such a case, PayPal and/or our legal team will review any and all session data to determine any consumer fraud on the part of the customer requesting the tech support. All fraud will be prosecuted to the fullest extent of the law in addition to any additional expenses, fees, and penalties mentioned in this 'terms of service' section.
Disclaimer: Not all technical issues can be resolved remotely or by phone. No remote tech support session will last more than 30 minutes in duration under any circumstances, without new technical support charges being applied in increments of no less than 30 minutes and paid upon the initial 30 minute time limit session completion. Remote sessions are performed upon payment and never carried over or split up. All other trademarks, company names, product names and brand names are the property of their respective owners, and this site disclaims any ownership in such third-party marks. This site bears no affiliation to any third party referenced on this site, unless such relationship is expressly specified herein. For permitted use and specific warranties, please contact the relevant third party/(ies)This site is not owned or run by Linksys or Cisco.
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